Shopping Online

To shop with us, you must have completed our registration process. On registration, you will be asked to choose a password. It is entirely your responsibility to keep this password confidential. Any activities that occur under your user ID and password are entirely your responsibility. By shopping or browsing on this site, you acknowledge that you have read, understood and agreed to be bound by this agreement, and the other policies displayed on this site.

If Win-A-Lot believes that you are providing untrue, inaccurate or incomplete information, we may choose to suspend or terminate your account. Win-A-Lot will not be liable to you for any loss or damage arising from the failure to maintain the confidentiality of your password.

Pricing

Win-A-Lot’s product prices are subject to change without notice.

Stock Availability

Some Special Stocks of Win-A-Lot are limited. Win-A-Lot shall take all reasonable efforts to ensure that when a particular item is no longer available, that offers thereof are discontinued. However, should items still be offered after stocks are sold out and Win-A-Lot is unable to fulfil the orders placed at advertised prices, Win-A-Lot shall only be liable to refund the amount paid by you for such product.

Errors

Win-A-Lot shall take reasonable efforts to accurately indicate prices. However, should products be erroneously offered at incorrect prices, Win-A-Lot will not be obliged to sell products at such incorrect prices and shall only be liable to refund monies paid should you not wish to proceed with the purchase at the correct price.

Placing of Orders

Any orders that you place will be by way of transaction via the Win-A-Lot website or via our call centre – (010 207 1814). If you are located in a rural/outlying areas, please contact us before placing an order, to confirm whether we deliver to that location.

Payment

You can pay with either Mastercard or Visa credit cards, Mobicred (depending on Mobicred approval) or EFT. All prices include VAT. You can also pay via internet transfer into our bank account and faxing or emailing through your proof of payment with your order number as reference. We will not be held liable for any cash given to our drivers as payment.

Orders will only be dispatched once the payment reflects in our account.

Delivery

Delivery charge is calculated on checkout, but please contact us to confirm the delivery charge should you feel uncertain. Deliveries will only be made to the delivery address selected on checkout. If you are unable to be present at the delivery of the parcel please ensure that a 3rd party is made available to accept the delivery. Ensure that this person has Identification and a letter signed by the purchaser giving the necessary authority for the 3rd party to collect on behalf of the purchaser. Delivery could range from 3-10 working days from date of payment received, depending on stock.

Returns

We offer a 7-day money back satisfaction guarantee. The goods must be returned to us in the condition they were dispatched, complete with all packaging, manuals (where applicable), guarantee and gift box and in a re saleable state. In the case of DVD Sales, please ensure the item is returned within 7 days to receive refund/ replacement. All returns must be accompanied with a copy of your invoice and a reason for the return. The items remain your responsibility until they are received and signed for by a Win-A-Lot agent or representative. The cost of transportation incurred in returning the item or items to the Win-A-Lot offices is borne by the customer. If an unwanted product is returned for exchange for a different product the customer will be charged or refunded any price difference plus delivery charges. Only initial purchase is free of handling charge. Handling charge thereafter is 3%.

Collections is only available for orders above R500.

Cancellation

If for any reason you wish to cancel an order, please contact us immediately. Should you cancel your order after your item has been dispatched, the delivery charge will not be refunded. You will also be liable for the transport cost to return the item.

Liability

Although we will offer you the best service we possibly can, we make no promise that our online shopping services will entirely meet your requirements, or that the service will be uninterrupted, timely, or error free.

Competition Terms & Conditions

The Winner will be determined by the Promoter. The Winner may only be the person who originally entered the competition.

The Judge’s determination of the Winner will be final and no correspondence will be entered into.

The Winner will be notified by email, phone (voice or text) and must be available for participation in all publicity that may be required by the Promoter. Where attempts to contact the Winner fail or whereby the Winner makes no attempt to collect or supply personal details for delivery (within two weeks of prize announcement), the Judge will select another winner. If, after successful notification, the Prize is not claimed within 1 month of being announced it will be regarded as forfeit.

The Prize is not redeemable for cash or transferable. In the event that the Prize becomes unavailable for any reason the Promoter may substitute the original prize for a prize of like or equal value.

Where the Winner is required to claim the Prize in person, he /she must provide proper identification (e.g. driver’s license, passport, birth certificate). If the Winner is under the age of 18 (eighteen) years his/her parent or legal guardian must accompany the Winner or give his/her prior written consent to the award of the Prize.

The Winner takes the Prize entirely at his/her own risk and indemnifies the Promoter in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the Prize.

DISCLAIMER

Apart from the provisions of sections 45(5) and 43(6) of the Electronic Communications and Transactions Act, neither Win-A-Lot nor any of its agents or representatives shall be liable for any damages, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Win-A-Lot makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to us by contacting us through the website contact form.

This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Win-A-Lot that the service available from and through this website will meet the user’s individual requirements and to be compatible with the user’s hardware and or/software.

Copyright / Trademarks / Data Protection

All rights in the designs and information on our website are owned by Win-A-Lot.

The names of our online services and other services referenced on our website are either trademarks or registered trademarks of Win-A-Lot.

General Information

Win-A-Lot reserves the right to terminate your ability to use our services if your conduct is found to be inconsistent with these Terms and Conditions.

Win-A-Lot shall not be responsible for any breach of these conditions caused by circumstances beyond its control. If Win-A-Lot is informed of any inaccuracies in the material on the online shopping service it will attempt to correct the inaccuracies as soon as it reasonably can.

Jurisdiction

This agreement is subject to the laws of the Republic of South Africa and the exclusive jurisdiction of the South African Courts.

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